James Explains: No No-Reply

Whenever I start thinking about a no-reply from address, in any sort of email message, it gives me severe anxiety. My heart starts pounding and I swear, I can hear the Jaws theme song…Duuun dun duuun dun dun dun dun dun dun dun.

 

So, let me explain: No-Reply from address

Anyone with an inbox has seen this before. In fact, its commonplace. It usually looks something like this: no-reply@thebusinessname.com.

There are several sensible reasons to use a no-reply address when sending commercial messages. Some do it because they do not want to bombard one team member with hundreds of out-of-office replies. Common as this is, the practice is generally disliked by email recipients, myself included.

Why? No-replies feel impersonal and convey a certain arrogance. They also come across as uncaring to customers and limits your engagement with them. After all, you are asking them to take the time to read your messages, and with a no-reply email address, you are blocking any feedback from them

So, what can you do?  Set up a proper from address (click here to learn how) and respond quickly to any inquiries you receive. Good or bad, this is an extension of your customer service. Still, it’s important to use a real email address, if only for the sake of being personable and polite. If there is a better, more reliable way to contact your company, display that information prominently inside your message.

Special thanks to JangoSMTP Account Executive, Erica Melzer, for helping me with this post!

Cheers,

James The Jangolope
Department of Awesome
JangoSMTP

About James

James the Jangolope is our JangoSMTP mascot. Each month, look for our new “James Explains” emails and blog posts on transactional email advice, trends, and quick tips. James will offer insight on how to improve your SMTP plan and how to use your JangoSMTP account to the fullest  

What is a Jangolope? Find out HERE

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IP Authentication - We've Reached 10,000

Over 10,000 customers worldwide authenticate via IP into the JangoSMTP mail relays.
(click for an interactive map of where some of our customers are authenticating from)

At JangoSMTP, we stand apart from the crowd in many ways, and one of the most prominent is our ability to authenticate customers directly by IP address. In fact, we now have more than 10,000 IPs authenticating into our transactional mail relays worldwide! 

IP authentication allows customers to pass mail through the JangoSMTP mail relay from anywhere in their organization, without providing traditional account credentials (such as a username and password). Customers who choose to use IP authentication can add their outgoing email IP addresses to the IP authentication list. Then when we receive their email, we can recognize their IP address as a trusted client and forward the email right along. Sending is a breeze.

Add your IP addresses to the "Authenticated IP Addresses" list on the Settings page

JangoSMTP has proven to be a powerful tool for thousands or organizations sending email. They depend on the service for its' outstanding deliverability, reliability, tracking, advanced reporting, sending triggers, and more.  Setup is simple and even more so with the flexibility of IP authentication. Simply specify JangoSMTP as your outgoing email server in your email client or email server, add your IP to our "Authenticated IP Addresses" list under settings. And let us handle the rest. It's that easy! Note: Your IP should be dedicated (not dynamic or shared).

The IP authentication feature is one of JangoSMTP's superstars. Customers from more than 117 countries worldwide authenticate into the mail relays via IP and entrust us with their email delivery. If you haven't given this option of authentication a try we encourage it. Many find that it provides a high level of flexibility to their transactional sending needs.

How are you emailing? Drop us a line. Or an email. We'd love to hear from you! Thanks for using JangoSMTP.